Return & Refund Policy

Return Period

For personal reasons (e.g., dislike, improper fit, multiple purchases, or incorrect orders) not related to product quality, buyers can return items within 7 days from the date of receipt. Return shipping costs are the responsibility of the buyer.

Return Instructions

• Products must be returned in the same condition as delivered, including all packaging, tags, invoices, brochures, gifts, etc., so they can be resold. Returns that do not meet these requirements may be refused.

Non-Returnable Items

• Items not purchased from the official website.

• Used items.

• Items missing or with damaged packaging, tags, warranty cards, invoices, brochures, or gifts that affect resale.

• Items with quality issues caused by abnormal use, improper storage, or maintenance.

• Items without an original invoice.

• Customized products without quality issues; returns or exchanges based on personal preference are not accepted.

Return Packaging Standards

• Each product should be placed in a separate transparent bag (e.g., one pair of earrings should be packed in two separate bags).

• Wrap all products in bubble wrap and place in a cardboard box. Fill any empty space to prevent items from shifting.

• Protect against compression and water damage. Buyers are responsible for any damage or packaging issues during return shipping.

Shipping Fees

Buyers are responsible for return shipping costs and any applicable customs fees. Fees will be communicated after contacting customer service.

How to Return

Before returning an item, contact customer service with your order number, reason for return, and a clear photo of the product. You will receive a return authorization and detailed instructions for returning your item.

Exchanges

Exchanges are not offered. Buyers can place a new order and follow the return process for the original item. Refunds will be processed once the returned item is received.

Refunds

• Refunds cover the purchase price only; original shipping fees are not refundable.

• Once the return is received and inspected, refunds will be processed within 7 days to the original payment method.

• Returned items must be in their original condition with all tags and packaging intact. If the product is damaged or its value decreased due to buyer handling, the refund may be refused.